Shopping Help

Shopping Help

Nikon Shopping Help



We offer refunds on most products purchased directly from us that are either defective or unused and unopened within 14 days of delivery. Purchases made from November 19, 2018 through December 29, 2018 can be returned through January 29, 2019. Read our Return Policy for more information.

Returns over $1,000: Call toll-free 1-800-NIKON-US for instructions.

Return shipping label

Create a return shipping label

Access your order by clicking the button below and entering your order information. Then click the “Return an Item” button on your order detail page and follow the instructions.

Access Your Order

Securely package your return

Include your invoice/packing list along with the merchandise you’re returning in its original packaging with all supplied components (batteries, cables, software, manuals, warranty cards, etc.).

Affix label

Affix your return shipping label

If you’re using the box your order arrived in, be sure to remove or cover any existing labels or stickers.

Drop off

Drop off your package at a UPS shipping facility

UPS has shipping facilities conveniently located throughout the country.

Find A UPS Shipping Facility

Important Notes

  • You must have purchased your product directly from Nikon.
  • Your return must have an RMA number that is generated when you use the self-help feature on the Manage Your Order page or by calling Nikon Customer Support at 1-800-NIKON-US (1-800-645-6687).
  • Include your original invoice/packing slip.
  • Your merchandise must be in its original packaging with all supplied components (e.g., batteries, cables, software, manuals, warranty cards, etc.)
  • You are responsible for shipping your return to Nikon and any merchandise lost or damaged in transit.

See Return Policy

We will notify you by email when we recieve your return

If your return is undamaged and meets the terms of Nikon’s Return Policy, a refund will be issued. Please allow 1-2 billing cycles for the refund to be processed and visible on the applicable payment statement.

Warranty Information

Nikon Cameras, Lenses, Speedlights and Accessories

All new Nikon cameras, lenses, Speedlights and accessories include a one-year limited warranty. During this period, if the product is found to be defective in material or workmanship, Nikon Inc or one of its authorized repair facilities will either repair or replace the product without charge (as long as it meets the terms of the warranty).

No registration or “warranty” card is needed with these products; simply retain your original dated proof-of-purchase in case warranty service is needed. We recommend registering your product so we can send you information about future updates or service issues that may arise.

Nikon Two Year Extended Service Coverages

Nikon sells Two Year Extended Service Coverages for most D-SLR, Nikon 1 and Coolpix cameras. (Due to state requirements, Nikon ESCs are not sold in Florida, Virginia or Washington states.) These coverages extend your original Nikon warranty for two additional years. Two Year Extended Service Coverage can be purchased any time within the original one (1) year Nikon Inc. warranty. Please contact your local Nikon dealer for more information.

It is always recommended that you retain your original sales receipt or copy of your credit card statement as proof of purchase.

Nikkor and 1 Nikkor Lenses

In addition to the one-year Nikon Digital Imaging Warranty, Nikkor and 1 Nikkor lenses purchased new from the Nikon Store also include a free Four Year Extended Service Coverage (for a total of 5 years of coverage).

Important: To register for Four Year Extended Service Coverage, one copy of the included form must be mailed in as indicated. Keep the Customer copy of the form as well as the original proof of purchase (sales receipt).

Refurbished Products

All refurbished cameras, lenses and accessories include a 90-day limited warranty against defects in material and workmanship. It offers the same coverage as the Nikon Digital Imaging Warranty, just for 90 days instead of one year.